1. How does PureFlow Elite work?
The built-in pump circulates water through the fountain when it is correctly assembled and connected to power.
2. Does it have a filtration system?
Yes. It uses multiple filtration components intended to help capture hair and visible debris. It should not be described as making water sterile or removing every contaminant.
3. Is the pump noisy?
It is designed for low-noise operation. Actual sound can vary depending on water level, setup and maintenance.
4. Can I see the water level?
Yes. The transparent reservoir makes it easier to check the water level visually.
5. Is it suitable for cats and dogs?
It is marketed for cats and dogs. Check the actual dimensions and drinking area to ensure the fountain suits your pet.
6. Does it come with a USB cable and power adapter?
The listing describes USB power, but the package contents and adapter inclusion should be confirmed before making a definite claim. Update this answer to match the actual box.
7. How do I clean the fountain?
Follow the manufacturer's instructions for cleaning the drinking area, reservoir, pump and filtration components. Reassemble correctly before reconnecting power.
8. How often should I replace the filter?
Follow the manufacturer's replacement guidance. Do not publish a specific interval until confirmed.
9. Does it guarantee my pet will drink more water?
No. Some pets may prefer moving water, but drinking preferences vary from pet to pet.
10. What if the fountain arrives damaged?
Contact Nexora within the applicable policy window. The product may need to be returned for inspection before a refund or replacement decision.
11. Can I return it if my pet doesn't like it?
Check the current return policy for the request window, original-condition requirements and any applicable shipping or refund deductions.
12. What is the warranty period?
Refer to the warranty terms published for this specific product. Do not state a duration until confirmed.