Refund policy

Return, Refund & Replacement Policy

At Nexora, we want you to be satisfied with your purchase. If you receive a damaged product, need a replacement, or simply decide that the product is not suitable for you or your pet, we provide the following return and replacement options.

1. 7-Day Return Policy

You can request a return within 7 days of receiving your order.

The product should be returned in its original condition, with its original packaging and included accessories where applicable.

Damaged, Broken or Defective Products

If your product arrives damaged, broken, or defective, please contact Nexora within 7 days of receiving your order.

The customer must return the product to Nexora for inspection. Once Nexora receives and checks the product, if it is confirmed to be damaged, broken, or defective, Nexora will provide a refund of the product amount or arrange a replacement, as applicable.

Please contact our support team as soon as possible and provide details and, where applicable, photos or videos showing the issue.

Change of Mind / Product Not Suitable

If you simply do not want the product, do not like it, or your pet does not use it, you may also request a return within 7 days of receiving your order.

In this case:

  • The customer is responsible for sending the product back to Nexora.

  • The original shipping cost paid by Nexora for delivering the order will be deducted from the refund.

  • 5% applicable government tax paid by Nexora will also be deducted from the refund.

  • The refund will be processed after Nexora receives and inspects the returned product.

The product must be returned in its original condition with its original packaging and accessories where applicable.

2. 14-Day Replacement Policy

Nexora also provides a 14-day replacement policy for eligible products.

If you need to replace a product within 14 days of receiving your order, the following process applies:

  • The customer is responsible for sending the product back to Nexora.

  • Nexora will receive and inspect the product to confirm that it is in its original condition and eligible for replacement.

  • Once the replacement is approved, Nexora will charge the applicable shipping cost for sending the replacement product to the customer.

  • After the shipping cost is paid, Nexora will dispatch the replacement product.

Replacement requests are subject to product availability and inspection.

3. Warranty

Nexora generally provides a 1-month warranty on products against applicable manufacturing defects.

Some products may have a longer product-specific warranty. Where a product has a specific warranty period stated on its product page, that warranty period will apply.

For example, some Nexora products may include a 6-month warranty.

Warranty coverage does not apply to damage caused by misuse, accidents, improper handling, or normal wear and tear, where applicable.

4. How to Request a Return or Replacement

To request a return, refund, or replacement, please contact our customer support team with:

  • Your order number

  • Your name and contact details

  • The reason for the request

  • Photos or videos of the product issue, where applicable

Our team will guide you through the next steps.

5. Important Note

All returns and replacements are subject to product inspection and the conditions described in this policy.

For damaged or defective products, please contact Nexora as soon as possible after receiving your order so that we can assist you promptly.

Customer Support

Brand: Nexora
Email: nexora1411@gmail.com
WhatsApp / Phone: 03701490030
Website: nexora360.shop

We are committed to making the return, refund, and replacement process as clear and straightforward as possible for our customers.